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Cargo
Alch3mist provide bespoke cargo management services helping you to develop
strategies and operational processes designed to improve revenue and
performance. With full GSA services specifically tailored to your
company profile.
We offer a true ‘turn key’ cargo solution. |
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Pre-flight
From the basic where we will take all of your tour operator downloads and amend where necessary and send out to the respective DCS / handling agents, through to a complete managed solution Alch3mist will take care of yours and your customers requirements. |
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Customer Survey Questionnaires - CSQs
Word of mouth is the most powerful form of advertising and a happy customer is often a repeat customer, so it is essential to know what you are doing right and doing wrong from the passenger’s viewpoint.
We can provide a CSQ service that will monitor passenger feedback of your service and product throughout the key touch points of their journey experience, right through from first contact and check-in to baggage collection at the final destination.
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Customer Relations
Alch3mist can undertake your Customer Relations issues including providing full post flight correspondence for all passenger enquiries including baggage claims settlements, EU regulation and legal claims - dealing with each issue on an individual basis as though we were the airline. |
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Travel
What ever your crew travel requirements we can fulfil your needs from local travel to and from the airport to anywhere in the country, 24 hours a day. |
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Crew Accommodation
We are able to arrange suitable, fully managed, hotel and housing for both flight and cabin crew if required - all at the best possible market rates. |
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Crew Rooms
We will locate suitable accommodation and furnish it on your behalf to ensure that it is fit for purpose, all you will need to do is connect your IT.
On the first day of your operation the crew just need to turn up - we will take care of everything else to remove the worry from the start and close of contract.
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